FAQ

We focus on timeless design, natural or recycled materials, high quality and durability, good working conditions and fair wages.
consumers, producers and the environment are respected - sustainability is the focus. Slow fashion is our philosophy.

First, please make sure that the size, color and quantity has been selected. You can see this by the black "bold" font. The size is marked in black. If you can not select the size, or the symbol is not marked in black, this item is not available at the moment. Then please contact
by mail to: office@butka-fur.at. You can also click the button "I want to be informed when the item is available again".

Click on the shopping cart symbol in the corner on the right and set the number of items to be deleted to "0" or click on the "bin" symbol. This removes unwanted items from the shopping cart.

You can enter the voucher code at the end of the order process. The deducted voucher amount is shown in the order overview.

You are welcome to send us an e-mail to office@butka-fur.at. We will answer your questions as soon as possible. We try to process all inquiries as quickly as possible
. Please also always check the "Spam" folder.

Please use a current browser that accepts JavaScript and cookies.

Create your personal customer account in Butka Fur online store is very easy.

All you have to do is click on the "People" icon to the right of the "Magnifying Glass" icon. There you can log in or create a new account.

If you have your own customer account, it is convenient for you. You can check and view your purchases and orders at any time. This way you still know what you have bought later. You can also change your personal details and payment settings in the customer account at any time. You are also welcome to order as a guest.

Please click on the "People" symbol to the right of the "Magnifying Glass" symbol. Then you can press the button "Reset password" at the bottom. By entering your e-mail address, the password will be reset and you will be sent a new password. You can then change it in your personal customer account.

You can also purchase the products in our stores in Vienna, Baden and Salzburg.

You can find information about our locations on our website www.butka-fur.at.

You are welcome to contact us by mail to office@butka-fur.at and let us know your order there. We will also be happy to tell you when the item you want will be available again. You can click the button "I want to be informed when the item is available again" and you will be notified when it is available again.

After placing your order, you can select how you would like to make the payment in the menu item "Payment".

Paypal payment: You will be redirected to the Paypal website. There you can then log in as usual with your data and confirm the purchase.

Credit Cards : We accept the following credit cards: Visa, Mastercard, Bankomat and American Express. If you want to pay with Visa or Mastercard, a form from your credit card company will appear in the next step. In this case your card uses a 3D security procedure (Verified by Visa or Mastercard SecureCode). Please authorise the payment in the corresponding form. Afterwards you will be automatically redirected to our website and you can complete the purchase.

Payment by invoice (Klarna): We also offer this payment option on invoice. The invoice is issued after delivery and must then be paid within 14 days.

Payment byeps (Sofortüberweisung): Here you pay comfortably with your usual online banking data. After selecting your bank, you will be redirected there and then release the payment with the tan.

For further information, please refer to the terms and conditions.

Your credit card will also be charged when you complete your order. Of course, the amount will be charged back to your credit card account after receipt of your return of the goods.

Contact us. We will be happy to help you. By phone or by e-mail.

You will receive your order confirmation by e-mail after receipt of your order.

After your order has been sent, the invoice will also be sent to you by e-mail.

We currently deliver to 47 countries worldwide with our partners DHL-Express and DPD.
Delivery countries:
To all EU countries, as well as the following third countries: Albania, Bosnia-Herzegovina, Georgia, Great Britain, Iceland, Israel, Canada, Kosovo, Liechtenstein, Monaco, Montenegro, Northern Macedonia, Norway, Serbia, Switzerland, Turkey, Ukraine, USA, United Arab Emirates, Vatican City.

The respective delivery costs are indicated in the course of the checkout (after the shopping basket), but in any case before you place a binding order.

Import duties and import sales taxes are included in the price. There are no additional costs for you.

All orders received by 12 noon CEST will be dispatched on the same day. Orders received after 12 noon CEST will be shipped the following business day. We, DHL Express and DPD will always endeavour to deliver your parcels as quickly as possible.
For items that are not included in the stock, you will be informed as soon as possible about the expected delivery date.

Depending on the shipping method selected, your order may take between one and seven working days to be delivered, this duration will be indicated at the checkout of your order.

DPD and DHL Express

If you want to return or exchange something, please contact us by phone at +43 (0)1 419 77 17, Monday-Friday 10:00-14:00 CEST, or by mail at office@butka-fur.at 24/7. We will then take care of your request immediately.

Please note, however, that the Safety Seal must not be removed and must be in its original condition on the goods, as well as all original labels of the item. Otherwise, a return or exchange is not possible.

After returning the goods, you will not receive a new invoice, but you will receive a corresponding credit note. The amount of the credit note will be refunded to the same means of payment used to pay for the goods within 14 days of receipt of the goods.

Click on the button "our shop", then on contact. There you can contact us via the contact form or directly by mail. You can also reach us by phone.

You are welcome to exchange directly in our store at Gumpendorferstrasse 141, 1060 Vienna. However, we ask you to make an appointment in advance. If you have any questions, please feel free to contact us via the "Contact" button or by phone. All important data can be found under "Our Shop", Contact.

Please note, however, that the Safety Seal must not be removed and must be in its original condition on the goods, as well as all original labels of the item. Otherwise, a return or exchange is not possible.

Fur fashions purchased by mail order may be a little crushed at first from transport. Please just hang it up and wait tensely. Your new favourite piece will hang itself out.

Wash? Please don't. Your fur fashion will be cleaned by your trusted dry cleaner. Fur fashion is not for the sun. Well, at least not for longer. Please do not expose your garment to direct sunlight if possible and generally keep it away from light. Fur fashion doesn't really like to get wet in the rain. But if it does happen: Please simply let your garment dry by itself, hung up at room temperature.

No heating, no hairdryer, no dryer. Please note that watches, rings, bracelets or parts of handbags can easily get caught in fur fashion. To avoid damage to your clothes, please take care whenever you wear accessories at the same time. Please note that watches, rings, bracelets or parts of handbags can easily get caught in fur fashion. To avoid damage to your clothes, please take care whenever you wear accessories at the same time. We understand if you are reluctant to take off your favourite garment. However, please remember to take it off before long car journeys, flights, etc. Friction and pressure over a long period of time can cause damage to fur fashion. The same applies to carrying handbags in direct contact with your clothing for long periods of time. If you will not be wearing your garment during the summer months, for example, please store it in a dark, cool place during this time - with moth protection and sufficient air circulation!

Nobody likes to wear worn clothing. We therefore mark our new goods with a Safety Seal. Important to note: Once the Safety Seal is removed, exchanges and returns are no longer possible. So take a moment ... and if your garment fits and you want to wear it or even love it now - perfect! Then you can remove the Safety Seal and go collect admiring glances with your new look.

Butka Fur
Gumpendorfer Str. 141
1060 Vienna, Austria
office@butka-fur.at
www.butka-fur.at

by telephone at
+43 1 419 77 17
in the time of
Mo-Fr. 10-14 o'clock (CEST)

Our products are made of natural materials, so each piece is unique. Please bear in mind that small irregularities and deviations, e.g. in colour nuances and fur texture, are completely natural and do not represent a quality defect.